Bus Tour Policies

TOUR PROTECTION PLAN

Protect your trip—and yourself—with our Tour Protection Plan

 

Plan for the unexpected. Protect your trip investment against trip cancellation, travel delay, baggage loss and more. Plus, make sure you’re covered while you’re away from home for emergency medical care and emergency medical evacuation, if needed. We’ve partnered with USI Travel Insurance Services to offer a plan designed with our travelers in mind. Visit my.travelinsure.com/uma/fullingtontours to learn more, get a quote and enroll.

 

No trip is too small for travel insurance. And because the plan cost is partially determined by your trip cost, a smaller trip means a more affordable travel insurance plan.

 

Seeking the utmost security and flexibility when you travel? Choose the Cancel For Any Reason (CFAR) plan upgrade option* on the Plus and Elite plan levels. This option allows you to cancel your trip for literally any reason at all and still be eligible for reimbursement for up to 75% of your pre-paid, non-refundable trip costs. Act fast though – you’re required to purchase your insurance plan within 21 days of your trip deposit to be eligible for this upgrade.

 

Get a free quote and buy your plan today!

 

 

DEPOSITS

All deposits are due one week (7 days) after a reservation is made, unless the date of the trip is within that time period, then payment in full is required at time of reservation. Confirmations will be sent upon booking. Passengers will not receive additional invoices or reminders for tours in the mail or on-line. Please take note of your tour’s payment due date upon booking. When sending payment via the US mail, please include a note specifying the tour, date and name(s) of passengers. Credit card payments are accepted online, in person or over the phone and subject to a convenience fee. Receipts for credit card payments will be forwarded via mail or email. Receipts for other forms of payment will be sent via email or upon request.

*If payment is not received within the above described time periods, Fullington Trailways reserves the right to cancel or reassign seating for the tour in question, without notice.

 

One day tours

A minimum deposit of $25 per person is required within 7 days after reservation is made. Tours requiring advance admission fees or tickets will demand more of a deposit and that amount will be made known when making the reservation. The balance is due 14 days prior to the departure of the tour.

 

Overnight & Multi-Day Tours

A minimum deposit of $50 per person is required for overnight trips and a minimum deposit of $150 per person is required for trips 3 or more days. The deposit is due within 7 days after reservation is made. The balance is due 45 days prior to the departure date.

 

Exceptions

Some tours may require higher deposits and/or different schedules from above. In these instances, a notation will be made on the confirmation/invoice.

 

CANCELLATIONS

Please allow 2-3 weeks for refund processing. Cancellations should be made during regular office hours (M-F, 8am-5pm) when possible.

Some tours may have exceptions to below. This information will be outlined on the confirmation/invoice.

If Fullington Trailways cancels a tour due to lack of adequate bookings, a full refund will be issued in the same form of payment.

 

One day tours

A full refund will be issued when cancellation is received 15 days or more prior to the tour's departure date. A 50% refund of the transportation charges only will be issued when cancellation is received within 8-14 days prior to the tour's departure date. Tickets or other attraction fees may not be refundable. No refund will be issued when cancellation is received 7 days or less prior to the tour's departure date.

 

Overnight & Multi-Day Tours

A full refund will be issued when the cancellation is received 46 days or more prior to the tour’s departure date. No refund will be issued when cancellation is received 45 days or less prior to the tour's departure date.

 

Ticketed Events

Fullington reserves the right to deem some trips as non-refundable based on demand of ticket venue. These instances will be communicated upon booking and reflected on confirmation/receipt.

 

EARLY BIRD DISCOUNT

Make your reservation and pay in full via check, money order or cash 60 days or more in advance of select overnight and multi-day tours and receive a 5% discount.

 

RAINED OUT AND CANCELLED EVENTS

• Ticketed venues retain the right to cancel or reschedule their events. If the event does not occur on the originally-scheduled date DO NOT DISPOSE OF YOUR TICKET. This ticket is your property and going to any rescheduled event or obtaining the refund is your responsibility.

• If the event is cancelled after the bus arrives, there will be no refunds for the transportation portion of the tour as the transportation has been provided.

• As a courtesy we will try, but not guarantee, to provide transportation for the rescheduled event at an additional charge.

 

CUSTOMERS WITH DISABILITIES

Fullington Trailways, LLC is pleased to serve our guests with disabilities. At the time you make your reservation, please assist us to know how we may best accommodate you. If you use a mobility device, we will need to know its weight, height, and length. We will contact agents and vendors working on our behalf on the tour to be certain they are able to meet your specific needs. We require all passengers to be seated in regular coach passenger seats or to be belted onto their mobility device and secured to the floor of the motorcoach. We are committed to following ADA regulations and to making your tour as pleasant and comfortable as possible. Your comfort and safety is our first priority.

 

WHAT ABOUT CRUISES & OTHER TOURS?

The tour policies outlined in this document apply to domestic bus tours only. For a more comprehensive tour protection plan, we recommend exploring USI Affinity Travel Insurance Services: https://my.travelinsure.com/uma/fullingtontours.

 

DEPARTURE TIMES

Passengers should arrive a minimum of 15 minutes prior to the designated pickup time.

We advise that you remain at pickup location 30 minutes from the designated pickup time prior to calling us or leaving the pickup point.

 

ITINERARY

Every effort will be made to accommodate the planned itinerary for each trip; however each itinerary is subject to change with or without prior notification.

 

TOUR PRICING

Fullington Trailways, LLC reserves the right to change published pricing in the event the costs to Fullington Trailways, LLC are adjusted by the attraction or venue.

 

LUGGAGE

• One piece per passenger for 2 - 7 days. Should not exceed 62" combined length, width, height, and should not weigh more than 50 pounds.

• Two pieces per passenger for 8 or more days; must pack 1 bag for first half of trip; 1 for second half.

• One carry-on bag (14" x 8" x 12") per passenger.

• Hotels will handle only one piece of luggage per passenger.

•  

FOOD & BEVERAGES

• Large coolers will be stowed in the luggage compartment.

• Small coolers must be stowed under your seat.

• Alcoholic beverages are not permitted. The driver and/or escort may inspect any or all coolers and dispose of alcoholic beverages. Passengers under the age of 21 may not have alcoholic beverages at any time during the trip duration.

 

SEATING

• Seats are typically not assigned or reserved, however exceptions apply based on needs or large groups traveling together. On multi-day trips seats may be rotated at the discretion of the driver and/or escort.

• Due to the double seat configuration, you may be required to sit with another solo passenger in order to accommodate passengers traveling together.

 

 

PASSENGERS

All individual passengers must be 18 years old or older. Minors must be accompanied by a responsible adult.

 

PAYMENT METHODS

• Cash, Check & Money Orders

• Credit Card Payments: Note, effective 1/1/17, payments made by credit card are subject to a Convenience Fee.

 

OBJECTIONABLE PERSONS

• We reserve the right to refuse to transport a person who is considered objectionable, such as:

• A person believed to be under the influence of intoxicating liquor or drugs.

• Exhibits an incapability to take care of him/herself.

• Causes public inconvenience, annoyance or alarm, or recklessly creates a risk such as fighting, unreasonable noise, obscene language or gestures.

• Exhibits hazardous or offensive action or behavior.

• Refuse to comply with any lawful rule or regulation of Fullington Trailways, LLC.

 

TOBACCO USE / SMOKING

A "No Smoking" policy has been adopted on all tours. Rest and meal stops occur frequently and should accommodate smokers. In addition we ask that all passengers refrain from all tobacco as well as electronic cigarettes and from wearing perfume and/or cologne on the motorcoach.

 

PROOF OF U.S. CITIZENSHIP

• Proof of U.S. Citizenship is mandatory and must be carried with you when departing the U.S. This applies to all passengers ages 15 and older.

• Visit www.travel.state.gov or for the latest immigration/passport requirements for the country you are visiting.

 

RESPONSIBILITY

Fullington Trailways, LLC acts solely as selling agent for transportation (whether by motorcoach, rail, boat, air or other means) and non-transportation services (including but not limited to hotel/motel, restaurants, sightseeing, and amusements) sold or arranged by it; and Fullington Trailways, LLC does not assume responsibility for any damage, loss, delay, injury, or accident due to any act or default on the part of any company or persons engaged in providing transportation, lodging, sightseeing, or other services which are a part of these tours. In addition, Fullington Trailways, LLC will not be responsible for (i) mechanical breakdowns, government actions, weather, acts of God, or other circumstances beyond its control, (ii) passengers’ failure to obtain required documentation, including passports, visas, and health certificates, (iii) overbooking by the hotel and hotel imposed surcharges, (iv) passengers’ failure to follow instructions, including but not limited to check in and out times and baggage handling, and (v) inconvenience generated by strike or other work stoppage involving the heretofore referenced independent firms. We anticipate no changes in the published tours, but reserve the right to withdraw, alter the schedule, change the routing and tariffs at the time of printing, and are subject to change before departure. The right is reserved to cancel any tour prior to departure and in such case all payment will be refunded. Fullington Trailways, LLC is NOT responsible for items left on the bus.